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FREQUENTLY ASKED QUESTIONS

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Shipping

What is your shipping policy?

SACHI offers FREE standard ground shipping to all customers within the continental US.

SACHI can ship to most international destinations. Currently, we do not offer FREE shipping outside the continental US. Please reach out to us at hello@sachihome.com and we'd be happy to provide an estimated shipping cost.

How long will my order take to arrive?

Once your order has shipped, standard shipping will arrive within 5 to 7 days to all continental US destinations. If you would like faster shipping, you will have the option of Expedited or Express at checkout for a fee.

How do I track my order?

Once your order is processed, you'll receive a shipping confirmation email with the tracking number. If you create an account, you can also track your order directly on your account page.

If you have any questions about your shipment, please reach out to us at hello@sachihome.com.

Returns and Exchanges

Whats is your return policy?

You may exchange or return any product for a full refund or store credit within 30 days of having purchased it, given that your purchase is clean, unused, unwashed and in new condition with original packaging, sateen ribbon and tags affixed.

A flat rate of $15 will be deducted from your refund to cover the cost of return shipping.

Sale items where items are reduced in price are eligible for an exchange or return for store credit only via a digital gift card.

We will issue your refund as soon as we receive the return. Refunds are issued in the same form as the initial payment. Sometimes it can take up to 2-3 weeks to see the credit in your account, depending on the form of payment.

To get started just send us an email at hello@sachihome.com with your order number.

International Purchases

All international sales are final. Unfortunately we cannot offer returns or exchanges on international orders. If you have any questions, please reach out to us before placing your order. We will be happy to help!

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